Warranty Claim Allowances



ATC WARRANTY POLICIES AND PROCEDURES

1.  All units must be registered for warranty purposes
2.  Warranty claims must be submitted digitally within 90 days after the date of repair to be processed.
3.  Pictures clearly showing the warranty issue must accompany the warranty claim
4.  All parts replaced under warranty need to be sent back for inspection when requested
5.  Any claim submitted more than 60 days after the date of the repair will not be processed
6.  Controller data logs must be submitted with all digital claims
    • Refer to page 4 for formatting requirements
    • Contact atcwarranty@atc.ca if you’re experience difficulties obtaining a data log
    • Warranty claims that are missing data logs without pre-approval may not be processed
7.  Dealers must retain parts replaced under warranty for up to 60 days after claim submission
8.  Dealers must send any part replaced under warranty that is requested by ATC within 60 days of claim submission
9.  All parts replaced under warranty must be sent back with a label or tag identifying the claim
10. ATC only warrants units and or parts that were purchased from ATC
11. Pictures clearly showing the warranty issue must accompany the warranty claim
12. Dealers need to submit their shop labour rate and Freon rate annually
13. Warranty parts will be credited at the dealers cost only